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Coronavirus Preparedness and How Kaplansky Insurance Is Addressing COVID-19

By March 19, 2020March 20th, 2020Newsroom

At Kaplansky, the safety and well-being of our clients and employees is always our top priority.  We understand that the rapidly evolving situation with the Coronavirus (COVID-19) can be unnerving with new information coming to light daily, and even hourly.  We are closely monitoring these real-time developments and looking to experts such as the Center for Disease Control for guidance.

As a result, we have taken several actions to insure we are keeping your well-being front and center.  We are doing our utmost to protect you and our team of professionals.

While we love seeing our clients in our offices, we understand that the practice of social distancing can help alleviate the spread of viruses. For those wishing to avoid public places and in-person visits, you may use these alternative methods of communicating with the team at Kaplansky Insurance.

Effective Monday 3/16/20, all Kaplansky branches will be closed to the public except by appointment until further notice.

For those wishing to avoid public places, you may use these alternative methods of communicating with the team at Kaplansky Insurance



Our client service  team is available to assist with your needs via phone at 800-640-2020.

You can also contact any of our locations throughout Massachusetts and Rhode Island directly.


For email inquiries, please send General Inquiries to


Our website has a number of ways to contact us including the Online Self-Service Portal or our Online Contact Form.

For claims information, please visit our 24/7 claim center.

Updates/Offices Notices

Any and all branch closings and/or updates will be listed on our website, phones and on our social media pages.

Reliable Sources of Information

If you are looking for information on the virus, please be sure to visit a reputable source. There are reports that cyber criminals have begun using the public’s desire to learn more about COVID-19 in phishing scams that attempt to steal personal information or to infect your devices with malware, and ads that peddle false information or scam products.

In accordance with CDC guidelines, we are asking that anyone who is experiencing a fever or respiratory illness or those that have recently travelled to CDC Level 2 or 3 countries postpone their visit to any Kaplansky Insurance location for the appropriate amount of time. We are taking the same precautions with our own employees to avoid potential spread to our clients and team members as well.

We will continue to monitor developments with COVID-19 and communicate with you any changes to our locations, communications and/or processes.